Recently, we were pitching a Customer Relationship Management (CRM) tool to a firm. The Vice President of Sales informed us that they already had a CRM Solution in place and boasted of a feature that we’re not big on. Each time a sales team executive missed a scheduled appointment, an email got sent to the executive and his manager. If…
Tag: CRM implementation
Benefits of CRM Training
CRM Training can make or break any CRM implementation. Especially in SME the biggest reason for CRM failure is lack of Training because most of SME businesses ignore the importance of CRM Training. Remember, CRM Training Cost is no additional cost, but it is an integral part of CRM implementation. It’s not an add-on, its core part. CRM…
Five things boss should do for Successful CRM implementation
The success of your CRM Implementation depends on many factors. But, as a Boss, what should you do to make a Successful CRM Implementation. I have often heard this from the bosses and team leaders, especially in SME segment “My business runs on auto mode, I don’t look after regular day to day things”. This same person then received 30…